1. Introduction & Privacy Commitment
RoofExpertUSA ("Company," "we," "us," or "our") operates the website located at https://newarknj.roofexpertusa.com (the "Website") to connect property owners, facility managers, and condominium boards across Newark and North Jersey with independent, licensed emergency roofing contractors. We respect your personal privacy and are committed to protecting your sensitive information through compliance with this Privacy Policy and applicable New Jersey and federal privacy laws.
This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit the Website or contact our 24/7 telephone emergency dispatch service at (888) 208-4155, along with our practices for collecting, using, maintaining, protecting, and disclosing that information.
2. Information We Collect and How We Collect It
We collect several types of information from and about users of our Website and telephone dispatch services:
Categories of Collected Data:
- Direct Verbal Telephone Communications: When you call our 24/7 dispatch desk, our intake coordinators collect your name, damaged property physical address, telephone callback number, email address (if provided for inspection dossiers), building structural profile, and details of active roof leaks.
- Automated Device & Telemetry Data: As you navigate through our static website, web servers may automatically record standard technical log data, including your Internet Protocol (IP) address, browser type and version, operating system, referring URL, pages viewed, and timestamps.
- Zero Web Form Data: We explicitly do not collect information through online contact forms, lead-capture widgets, or user registration databases on this Website.
3. Purpose and Legal Basis for Data Processing
We use information collected about you or that you provide to us for the following legitimate business purposes:
- To facilitate rapid emergency triage and route your service request to an available independent roofing contractor in your North Jersey municipality;
- To verify property location and travel routes for dispatched mobile repair vehicles;
- To maintain administrative records of emergency referrals and fulfill statutory compliance reporting;
- To detect, prevent, and mitigate fraudulent calls, cyber attacks, or service abuse;
- To comply with court orders, regulatory subpoenas, or statutory obligations under New Jersey law.
4. Disclosure of Your Personal Information
We do not sell, rent, lease, or monetize your personal information to third-party data brokers or marketing firms. We disclose personal information solely under the following limited circumstances:
Permitted Information Sharing:
- To Independent Referral Contractors: We transmit your name, phone number, property address, and roof damage description to the matched independent roofing contractor for on-site mobilization and repair execution.
- To Essential Infrastructure Service Providers: We share operational technical data with cloud hosting providers, telecommunications carriers, and IT security vendors supporting our 24/7 telephone infrastructure.
- Legal & Regulatory Compliance: We disclose information when required by New Jersey state law, civil court subpoena, or governmental regulatory authority to protect life, health, or property.
5. Data Security & Retention Standards
We implement robust administrative, physical, and technical safeguards designed to secure your personal information from accidental loss, unauthorized access, alteration, and improper disclosure. All telephone call metadata and administrative dispatch logs are stored on encrypted servers with restricted, role-based access controls.
We retain customer referral records only for the period necessary to fulfill emergency matching services, resolve consumer inquiries, support independent contractor licensing audits, and comply with applicable statutory limitation periods under New Jersey law.
6. Consumer Privacy Rights Under New Jersey Law
Residents of New Jersey enjoy statutory privacy protections regarding personal information collected by commercial entities. You retain the right to:
- Request confirmation of whether we maintain personal information concerning you;
- Request access to the specific categories of data collected during your telephone dispatch intake;
- Request correction of inaccurate or incomplete personal contact records;
- Request deletion of your personal records from our administrative clearinghouse archives, subject to legal retention obligations.
To exercise any of these privacy rights, submit a written inquiry to our administrative address: RoofExpertUSA Legal Department, 120 Prince St, Newark, NJ 07103, USA.